استارلند

Scope of Validity of the Terms and Conditions (Agreement)

It is recommended to our esteemed users to fully and thoroughly read the terms and conditions before proceeding to create an account and use Starland. It should be noted that entering the phone verification code and initially creating an account in Starland by the user signifies that they have read and accepted all provisions of the terms and conditions, and the user's lack of awareness will not be acceptable.
The terms and conditions after creating an account constitute an electronic agreement between the company and the user and are valid and enforceable for both parties in accordance with the Electronic Commerce Law. The agreement, as an ancillary contract, reserves the right for the company to modify and update its provisions over time. Continuous use of Starland's services by the user constitutes implicit acceptance of the changes made to the terms and conditions, and if the user does not accept them, they must stop using Starland's services.
Any mark, number, word, image, or electronic sign that proves the identity of the signer and is attached to this document or other documents issued in this regard shall be regarded as an electronic signature and, like a handwritten signature, has legal effects and is valid, and binds the user to the provisions of the document that they have signed by such means.
The provisions of this agreement shall govern the relationship between the user and the company from the moment the user first creates an account on Starland, until the account exists on Starland, whether the account is active or inactive. It is understood that in case of cancellation or deletion of the account, these provisions shall govern the consequences of actions taken prior to that date.
The terms and conditions of use of Starland apply to all parts of Starland unless that part has its own specific terms and conditions, in which case the specific matters are subject to the terms and conditions of that specific part, and other matters not addressed in that part are subject to the terms and conditions of use of Starland.
The place of conclusion of this agreement is the residence of Starland in the city of Tehran.

Definitions

Company: Refers to Avaye Rahbaran Fardaye Honar Company (Private Joint Stock) registered under number 669098 with national ID 14015186350, which provides services under the trade names 'Ravi' and 'Starland'.
Starland: A software system including the website and application at the address .................. which is exclusively owned by the company, through which users can access the services provided by the company. In this document, the terms company, Starland, software system, application, and website may be used interchangeably.
User: An individual or legal entity who, by registering and entering information in Starland, creates an account and uses any of Starland's services. All provisions of this agreement apply to both individuals and legal entities unless explicitly stated otherwise.
Services: Includes the services, facilities, and all items that the company provides to users through Starland and will be accessible to the general public or special users. The services that the company provides through Starland include acting as an intermediary in providing promotional services for goods and services requested by brands and businesses with promotional service providers.
User Account: A panel that is made available to the user after registering on Starland, through which they can use Starland's services.
Wallet: Refers to the user's electronic wallet on Starland, which can be funded by depositing Iranian Rial into the company's account via a payment gateway or other banking tools (if provided for in Starland). The user can withdraw from the Rial wallet and transfer the available funds to their bank account in accordance with the terms of this agreement and the requirements of the Central Bank.
Working days: Saturday to Wednesday each week, excluding official holidays in Iran, from 9:00 AM to 5:00 PM.
Discount code: A code issued and funded by StarLand that the user can use to benefit from monetary or non-monetary advantages on StarLand according to the conditions set by the company for the discount code.
Campaign: Refers to orders for the promotion of goods and services of brands and businesses that are published on the StarLand platform and suggested to the user for completion.
Personal information: The user's identity and confidential data entered on StarLand, used on the platform, customarily protected, and not publicly disclosed.
Rules and Regulations: All laws ratified by the Islamic Consultative Assembly, regulations, guidelines, and all legal provisions of competent authorities applicable to Starland's activities, including the Electronic Commerce Law, the Anti-Money Laundering Law, and the Computer Crimes Law.

Account Creation Conditions

To use the services, the user must necessarily create an account on Starland. For this purpose, in addition to the user's contact number and social media page address, information such as national ID/identity number and date of birth/founding date will be collected from the user for identity verification. If at any time it is necessary for the user to provide additional information to use the services on Starland, until the requested information is provided, it will not be possible to use all or part of the services, as the case may be.
The information and documents requested by Starland from individual or legal entity users for creating an account or continuing its use differ.
The information entered in Starland must match the information on the user's identification documents, and in case of a mismatch, Starland will not be authorized to provide services to such individuals.
Registration in Starland has no restrictions regarding age or gender; however, some Starland services may be intended for a specific age range and certain gender, in which case the user who meets all the stated conditions can use those services.
The user agrees to enter all necessary information required for registration and account creation, as specified by Starland, correctly in Starland; otherwise, Starland will have no obligation to register or create an account for the user.
Considering that some Starland users may be under 18 years old and not have a mobile phone number in their name, and may use the mobile phone number of their parents or third parties, all responsibility for the use of the mobile phone number lies with the user, and the company accepts no obligation or responsibility toward the owner of the mobile phone number. Additionally, in the company's view, all activities of users under 18 in Starland are under the supervision of the parents or the owner of the mobile phone number, and all actions and activities of these users are the responsibility of the parents and the owner of the mobile phone number.
If the user uses a mobile phone number registered under someone else's name, given the implicit consent of the owner of the mobile number for the user's use, all obligations and responsibilities associated with the mobile phone number will be jointly borne by the user and the owner of the mobile number, and the user cannot claim to be exempt from responsibility due to not owning the mobile phone number. Additionally, at any time that the owner of the mobile phone number requests the suspension or deletion of the account associated with their number through the methods specified in Starland, the company can suspend or delete the account without needing to obtain the user's consent. In this case, the company will have no responsibility towards a user who uses a third party's mobile phone number, and no acquired rights will be granted to them.
It is obvious that if providing some of Starland's services requires entering a mobile number in the user's name and in accordance with their national ID, until the user provides a number that belongs to them, using such services, such as withdrawing from the wallet, will not be possible.
By creating an account, the user agrees that Starland's notification emails, SMS messages, and newsletters may be sent to them. If the user does not wish to receive these, they can opt out through their account, in which case the company will not be responsible for the user's lack of awareness of messages published through these communication channels (such as updates to terms and conditions).
Starland may suspend or block users' accounts if it observes or suspects any discrepancy between the entered information and the user's actual information. To verify information and ensure its accuracy over different time periods, it may also request the user to provide additional information or periodically review the information.

Account Usage Terms

The account usage terms generally apply to any user activity on Starland and the use of its services, and their enforceability does not require repeated mention in specific sections.
The user account is intended for the personal use of the user, and the user must protect their username and password and not share them with others. In case others use the user account, and as a result, any problem, defect, misuse, or other issues occur, the user will be responsible. If individuals other than the user perform actions using the user account, it will not affect the company's perspective or the legal relationship between the company and the user, and the actions taken will be valid and binding from the user unless invalidated for other reasons explicitly stated in this agreement.
Any Rial deposits and withdrawals from the Starland wallet are only possible using a bank card that belongs to the national ID and the mobile phone number registered in the user account.
Starland does not receive commission for wallet deposit and withdrawal gateway fees, and the collection of this amount is according to the regulations of the Central Bank, payment gateway, and payment assistance.
In the event of any purchase or service reservation by the user and its finalization, it will not be possible to cancel or make changes to it unless explicitly stated otherwise in the specific conditions of each section.
The company can design the terms, conditions, and the manner of use of Starland for individual and corporate users differently at any time and provide different services to users based on their characteristics. Therefore, Starland is not obliged to offer any terms and services considered for one group of users to other users as well.
Starland allows users to use Starland and its services 24 hours a day, 7 days a week; however, if an order is not processed at the moment due to technical reasons by Starland, payment gateways, or other factors, it will be resolved or followed up on working days by the company.
Users must correctly and fully complete or select information when using Starland's services, including ordering, registration, reservation, purchase, and other matters. Obviously, in case of incomplete or incorrect information entry, any disruption in the order will be the responsibility of the user.
Users agree that in order to provide better services to customers, Starland may access the hardware and software information of the device used by the user. The items for which the user needs to allow access to Starland or that Starland may access include:
Access to files (Reason: downloading and sending files to Starland)
Access to microphone (Reason: sending recorded voice)
Send push notifications/alerts (Reason: notifying users)
Type of device Android or iOS (Reason: providing better services and fixing Starland bugs)
ISP (Reason: identifying the Internet service provider)
In case of any error regarding the prices and values of each of the services, content, and other items available in Starland, the company may cancel the completed order or campaign and add the received funds to the wallet within 72 business hours. Also, if funds have been deposited into the user's wallet, Starland can independently correct and withdraw from the wallet without notifying the user. The user agrees to be aware of this matter and will have no claims in this regard.
If more than 3 years have passed since the user's last action in Starland, Starland will have no responsibility for the wallet balance or any user data in Starland, and Starland may proceed to delete the user account.

Rights and Obligations of Starland

Starland, with all its facilities including support units, makes every effort to satisfy users.
Starland complies in good faith with all laws and regulations governing the relationship between the company and the user, including consumer rights regulations.
Starland protects and safeguards users' personal information and uses anonymous and non-identifiable user data for any commercial and non-commercial evaluation and analysis.
Starland shall have no responsibility for failing to fulfill its obligations as a result of circumstances beyond the company's control, such as natural disasters, extraordinary conditions, complete internet and data outages, hosting failures, filtering, disruptions in the banking network, and so on, and these circumstances shall be considered force majeure.
Starland strives to provide the possibility of using software services on users' devices, but it does not guarantee that they will operate on all devices or communication networks. Therefore, Starland shall not be responsible for users' irregular access to the website or application or for users not checking notifications.
Users have been informed that if a partner, Starland business partners, or users upload content to Starland, the company's supervision is ex-post; therefore, in case of any violation in the uploaded content, Starland will take action to remove it as soon as it becomes aware of the violation, but all legal and criminal responsibilities arising from it are borne by the person who uploaded the content.
The transfer of Starland ownership to another party in any way or a change of its name will not result in the cancellation of user accounts, and users will still be able to benefit from the services unless the activities of Starland are wholly or partially changed or stopped. In the latter case, the users' wallet balances will be preserved and returned to them in accordance with the terms of the agreement.

User rights and obligations

Any action by users that causes damage to the company's reputation, credibility, or assets will be considered a violation of contractual and legal terms. The company reserves the right to suspend or block the account of the violating user and, if necessary, take legal and judicial actions against the violator, and to claim and recover its legal and contractual damages and rights.
The user panel is intended for use by the registered individual only, and the user must protect their username and password and not share them with others. In case others use the user panel, resulting in any malfunction, defect, misuse, or other issues, the registered user will be responsible.
A user who registers in Starland and allows their account to be used by children or other minors bears full responsibility for the account, which lies with the owner of the mobile number registered in Starland.
Any content and data that users enter or upload to Starland must not be contrary to the laws and regulations of the Islamic Republic of Iran, and all legal and criminal responsibilities for the content and data uploaded by the user, as well as any potential damages caused to the company, rest on them. Starland may take action using any method, including modifying the content or data, deleting them, or blocking the user account.
None of the users have the right to use any type of bot or related or intermediary software to use Starland, including but not limited to authentication, completing information, submitting requests, participating in campaigns and executing them, etc. Furthermore, any action to access data in any manner and for any purpose, such as using bots, individuals, or in any other way, is prohibited, and the company has the right to take any measures to prevent it. If any of the aforementioned actions are taken, the offending user will be required to compensate for all material and moral damages according to the opinion of the official judiciary expert appointed by the company.
In the event of death, incapacity, loss, or similar circumstances, the remaining balance in the user's wallet will be handled according to laws and regulations and in accordance with judicial instructions.
In the event that StarLand offers discount codes for the use of services to all or some users or runs campaigns, users may only use them the number of times specified during the validity period of the campaign and discount code, and if by any means they benefit beyond the conditions set for using the campaign benefits or discount codes, no vested rights will be created for the user, and StarLand is entitled to revert the situation to its previous state or compensate for any damage incurred. Moreover, discount codes are issued and implemented to reward and encourage users and do not independently create rights for them. Therefore, if for any reason users are unable to use the discount code, or if points are not applied in StarLand when using the discount code, the company has no obligation to reissue the discount code to the user.
In any case where a discount, rights, privileges, compensation, or any other type of benefit is considered for the user under general or specific conditions and regulations, and such cases are established in their favor, or an amount is paid to them by the company under any title, in any form (monetary, discount code, or any other method), but it is proven that the allocation of that benefit results from system deception or user fraud, or by any method that shows the user acted or omitted to act in bad faith to obtain the aforementioned benefits, either personally or with the help of another, the provisions related to that clause cannot be cited in favor of the user. It is obvious that the company may take action to compensate for the damages suffered by itself.
Users are not allowed, directly or indirectly, to engage in any activity aimed at gaining illegal or unconventional access to any part of Starland or the company's related systems, nor to provide or facilitate such actions by others or robots, or in any way cause Starland to be deceived. Otherwise, in addition to legal actions by the company or business partners, the user will be responsible for any material or moral damages caused to the company or its business partners.
Users declare and acknowledge that all funds they deposit into or withdraw from their wallet and user account are from a legitimate source and in no way obtained through illegal means. Otherwise, Starland will have no responsibility for the user's assets and will act according to the instructions of the judicial authorities and competent legal authorities. Additionally, if Starland suffers material or moral damage due to the unlawful source of the user's funds, the user will be obligated to compensate for it.
In the event of the user's death or incapacitation and verification of the matter by the company, Starland may block the user's Rial balance until a decision is made by judicial authorities. Starland will have no obligation to deposit funds for the user's heirs or guardian without a direct judicial order given to the company.

Technical matters

The user is not authorized to use Framing, Mirroring, or other methods to offer another version of Starland services on other servers. In addition, the user is not authorized to make any changes or disruptions in the software or the service delivery method through any behavior, whether permitted in the use of Starland or not; otherwise, they will be responsible for compensating any damages caused to Starland.
Users are not allowed to run software or scripts for indexing, studying, or any data mining activities on Starland services.
All user actions regarding attempts at unauthorized access and other activities that fall under the Computer Crimes Law or other laws and regulations will be subject to legal pursuit, and the offending user must, in addition to enduring the legally determined penalties, also take action to compensate the damages caused to the company.

Enforcement of breach of obligations

If users themselves commit any of the above actions or cause or facilitate their commission by others or by robots, or in any way deceive Starland, in addition to the reserved right of legal action and the possibility of claiming material and moral damages to the company, the company may, as a guarantee of enforcement, collect all the Rial funds in the user's wallet in its favor.
In case of violation of any of the obligations stated in Starland's terms and conditions of use, at the company's discretion or by order of a judicial authority, Starland may temporarily or permanently deactivate users' accounts.

Dispute resolution authority

In the event of any dispute between the company and users, the parties shall first attempt to resolve the disputes amicably through negotiation. In this regard, the user must first pursue their dispute through the support unit, and if no resolution is reached, request a negotiation meeting with the company. If the negotiations do not result in an agreement within 10 days, any dispute arising from the agreement, including but not limited to formation, signing, validity, nullity, cancellation, compensation, interpretation, and execution, as well as other documents in Starland and other company services, shall be referred by the user to the Arbitration Center of the Tehran Information Technology Organization (NASR), and the issued decision shall be final and binding on both parties.
The arbitration of this clause is independent of the agreement and is valid in any case, even with the dissolution and invalidity of the agreement.
In all cases where it is necessary to refer to judicial authorities to carry out an action, including the enforcement of an arbitral award, the judicial authorities of the city of Tehran shall have jurisdiction.
If, according to laws and regulations, a specific authority is mandatorily designated to resolve a particular dispute, this shall not negate the arbitration clause of this agreement, and in that specific case, the authority that is legally required to handle the matter shall have jurisdiction.

Privacy

All personal information of users, their data, and also the data generated from users' activities on Starland are protected by Starland, and the company strives to prevent their disclosure and breach using all conventional security tools and means. The detailed obligations related to the protection of users' information and data are outlined in the Starland Privacy Statement.
Users became aware that the company can evaluate and analyze anonymized data, either itself or through others, for commercial and non-commercial purposes. Obviously, in this case, the complete confidentiality of personal information is protected.

User support and communication

Only the email addresses and phone numbers that the user registers in their account are approved by Starland, and all correspondence and company responses are carried out through them.
All communications, including the use of services, placing online orders, and sending emails to Starland, are electronic, and the company also communicates with users or responds to them through the same means (via email, SMS service, and other electronic services).
The only official reference approved for communication between the company and the user is Starland at the address ............................ Additionally, the company only contacts customers via email sent from official and verified addresses in Starland, and there is no system other than the mentioned address or a blog and identifier in internet chat programs.
Starland only sends SMS messages to users or survey requests through the number ...................... This number is the SMS sending system that informs users about the status of purchases and sales processing or Starland's events, services, and special services; therefore, it is not possible to receive users' messages through this channel.
Sending any text message under the name of Starland using any other number is a violation and misuse of the Starland name, and if such a message is received, users are requested to inform ....................... for legal follow-up.
The Starland support unit addresses users' issues during office hours by phone and from 9 AM to 5 PM on working days through ............................
Only the email address and mobile number that the user registers in their account are approved by Starland, and all company correspondence and responses are carried out through them.

Back to Starland

Scope of Validity of the Terms and Conditions (Agreement)

It is recommended to our esteemed users to fully and thoroughly read the terms and conditions before proceeding to create an account and use Starland. It should be noted that entering the phone verification code and initially creating an account in Starland by the user signifies that they have read and accepted all provisions of the terms and conditions, and the user's lack of awareness will not be acceptable.
The terms and conditions after creating an account constitute an electronic agreement between the company and the user and are valid and enforceable for both parties in accordance with the Electronic Commerce Law. The agreement, as an ancillary contract, reserves the right for the company to modify and update its provisions over time. Continuous use of Starland's services by the user constitutes implicit acceptance of the changes made to the terms and conditions, and if the user does not accept them, they must stop using Starland's services.
Any mark, number, word, image, or electronic sign that proves the identity of the signer and is attached to this document or other documents issued in this regard shall be regarded as an electronic signature and, like a handwritten signature, has legal effects and is valid, and binds the user to the provisions of the document that they have signed by such means.
The provisions of this agreement shall govern the relationship between the user and the company from the moment the user first creates an account on Starland, until the account exists on Starland, whether the account is active or inactive. It is understood that in case of cancellation or deletion of the account, these provisions shall govern the consequences of actions taken prior to that date.
The terms and conditions of use of Starland apply to all parts of Starland unless that part has its own specific terms and conditions, in which case the specific matters are subject to the terms and conditions of that specific part, and other matters not addressed in that part are subject to the terms and conditions of use of Starland.
The place of conclusion of this agreement is the residence of Starland in the city of Tehran.

Definitions

Company: Refers to Avaye Rahbaran Fardaye Honar Company (Private Joint Stock) registered under number 669098 with national ID 14015186350, which provides services under the trade names 'Ravi' and 'Starland'.
Starland: A software system including the website and application at the address .................. which is exclusively owned by the company, through which users can access the services provided by the company. In this document, the terms company, Starland, software system, application, and website may be used interchangeably.
User: An individual or legal entity who, by registering and entering information in Starland, creates an account and uses any of Starland's services. All provisions of this agreement apply to both individuals and legal entities unless explicitly stated otherwise.
Services: Includes the services, facilities, and all items that the company provides to users through Starland and will be accessible to the general public or special users. The services that the company provides through Starland include acting as an intermediary in providing promotional services for goods and services requested by brands and businesses with promotional service providers.
User Account: A panel that is made available to the user after registering on Starland, through which they can use Starland's services.
Wallet: Refers to the user's electronic wallet on Starland, which can be funded by depositing Iranian Rial into the company's account via a payment gateway or other banking tools (if provided for in Starland). The user can withdraw from the Rial wallet and transfer the available funds to their bank account in accordance with the terms of this agreement and the requirements of the Central Bank.
Working days: Saturday to Wednesday each week, excluding official holidays in Iran, from 9:00 AM to 5:00 PM.
Discount code: A code issued and funded by StarLand that the user can use to benefit from monetary or non-monetary advantages on StarLand according to the conditions set by the company for the discount code.
Campaign: Refers to orders for the promotion of goods and services of brands and businesses that are published on the StarLand platform and suggested to the user for completion.
Personal information: The user's identity and confidential data entered on StarLand, used on the platform, customarily protected, and not publicly disclosed.
Rules and Regulations: All laws ratified by the Islamic Consultative Assembly, regulations, guidelines, and all legal provisions of competent authorities applicable to Starland's activities, including the Electronic Commerce Law, the Anti-Money Laundering Law, and the Computer Crimes Law.

Account Creation Conditions

To use the services, the user must necessarily create an account on Starland. For this purpose, in addition to the user's contact number and social media page address, information such as national ID/identity number and date of birth/founding date will be collected from the user for identity verification. If at any time it is necessary for the user to provide additional information to use the services on Starland, until the requested information is provided, it will not be possible to use all or part of the services, as the case may be.
The information and documents requested by Starland from individual or legal entity users for creating an account or continuing its use differ.
The information entered in Starland must match the information on the user's identification documents, and in case of a mismatch, Starland will not be authorized to provide services to such individuals.
Registration in Starland has no restrictions regarding age or gender; however, some Starland services may be intended for a specific age range and certain gender, in which case the user who meets all the stated conditions can use those services.
The user agrees to enter all necessary information required for registration and account creation, as specified by Starland, correctly in Starland; otherwise, Starland will have no obligation to register or create an account for the user.
Considering that some Starland users may be under 18 years old and not have a mobile phone number in their name, and may use the mobile phone number of their parents or third parties, all responsibility for the use of the mobile phone number lies with the user, and the company accepts no obligation or responsibility toward the owner of the mobile phone number. Additionally, in the company's view, all activities of users under 18 in Starland are under the supervision of the parents or the owner of the mobile phone number, and all actions and activities of these users are the responsibility of the parents and the owner of the mobile phone number.
If the user uses a mobile phone number registered under someone else's name, given the implicit consent of the owner of the mobile number for the user's use, all obligations and responsibilities associated with the mobile phone number will be jointly borne by the user and the owner of the mobile number, and the user cannot claim to be exempt from responsibility due to not owning the mobile phone number. Additionally, at any time that the owner of the mobile phone number requests the suspension or deletion of the account associated with their number through the methods specified in Starland, the company can suspend or delete the account without needing to obtain the user's consent. In this case, the company will have no responsibility towards a user who uses a third party's mobile phone number, and no acquired rights will be granted to them.
It is obvious that if providing some of Starland's services requires entering a mobile number in the user's name and in accordance with their national ID, until the user provides a number that belongs to them, using such services, such as withdrawing from the wallet, will not be possible.
By creating an account, the user agrees that Starland's notification emails, SMS messages, and newsletters may be sent to them. If the user does not wish to receive these, they can opt out through their account, in which case the company will not be responsible for the user's lack of awareness of messages published through these communication channels (such as updates to terms and conditions).
Starland may suspend or block users' accounts if it observes or suspects any discrepancy between the entered information and the user's actual information. To verify information and ensure its accuracy over different time periods, it may also request the user to provide additional information or periodically review the information.

Account Usage Terms

The account usage terms generally apply to any user activity on Starland and the use of its services, and their enforceability does not require repeated mention in specific sections.
The user account is intended for the personal use of the user, and the user must protect their username and password and not share them with others. In case others use the user account, and as a result, any problem, defect, misuse, or other issues occur, the user will be responsible. If individuals other than the user perform actions using the user account, it will not affect the company's perspective or the legal relationship between the company and the user, and the actions taken will be valid and binding from the user unless invalidated for other reasons explicitly stated in this agreement.
Any Rial deposits and withdrawals from the Starland wallet are only possible using a bank card that belongs to the national ID and the mobile phone number registered in the user account.
Starland does not receive commission for wallet deposit and withdrawal gateway fees, and the collection of this amount is according to the regulations of the Central Bank, payment gateway, and payment assistance.
In the event of any purchase or service reservation by the user and its finalization, it will not be possible to cancel or make changes to it unless explicitly stated otherwise in the specific conditions of each section.
The company can design the terms, conditions, and the manner of use of Starland for individual and corporate users differently at any time and provide different services to users based on their characteristics. Therefore, Starland is not obliged to offer any terms and services considered for one group of users to other users as well.
Starland allows users to use Starland and its services 24 hours a day, 7 days a week; however, if an order is not processed at the moment due to technical reasons by Starland, payment gateways, or other factors, it will be resolved or followed up on working days by the company.
Users must correctly and fully complete or select information when using Starland's services, including ordering, registration, reservation, purchase, and other matters. Obviously, in case of incomplete or incorrect information entry, any disruption in the order will be the responsibility of the user.
Users agree that in order to provide better services to customers, Starland may access the hardware and software information of the device used by the user. The items for which the user needs to allow access to Starland or that Starland may access include:
Access to files (Reason: downloading and sending files to Starland)
Access to microphone (Reason: sending recorded voice)
Send push notifications/alerts (Reason: notifying users)
Type of device Android or iOS (Reason: providing better services and fixing Starland bugs)
ISP (Reason: identifying the Internet service provider)
In case of any error regarding the prices and values of each of the services, content, and other items available in Starland, the company may cancel the completed order or campaign and add the received funds to the wallet within 72 business hours. Also, if funds have been deposited into the user's wallet, Starland can independently correct and withdraw from the wallet without notifying the user. The user agrees to be aware of this matter and will have no claims in this regard.
If more than 3 years have passed since the user's last action in Starland, Starland will have no responsibility for the wallet balance or any user data in Starland, and Starland may proceed to delete the user account.

Rights and Obligations of Starland

Starland, with all its facilities including support units, makes every effort to satisfy users.
Starland complies in good faith with all laws and regulations governing the relationship between the company and the user, including consumer rights regulations.
Starland protects and safeguards users' personal information and uses anonymous and non-identifiable user data for any commercial and non-commercial evaluation and analysis.
Starland shall have no responsibility for failing to fulfill its obligations as a result of circumstances beyond the company's control, such as natural disasters, extraordinary conditions, complete internet and data outages, hosting failures, filtering, disruptions in the banking network, and so on, and these circumstances shall be considered force majeure.
Starland strives to provide the possibility of using software services on users' devices, but it does not guarantee that they will operate on all devices or communication networks. Therefore, Starland shall not be responsible for users' irregular access to the website or application or for users not checking notifications.
Users have been informed that if a partner, Starland business partners, or users upload content to Starland, the company's supervision is ex-post; therefore, in case of any violation in the uploaded content, Starland will take action to remove it as soon as it becomes aware of the violation, but all legal and criminal responsibilities arising from it are borne by the person who uploaded the content.
The transfer of Starland ownership to another party in any way or a change of its name will not result in the cancellation of user accounts, and users will still be able to benefit from the services unless the activities of Starland are wholly or partially changed or stopped. In the latter case, the users' wallet balances will be preserved and returned to them in accordance with the terms of the agreement.

User rights and obligations

Any action by users that causes damage to the company's reputation, credibility, or assets will be considered a violation of contractual and legal terms. The company reserves the right to suspend or block the account of the violating user and, if necessary, take legal and judicial actions against the violator, and to claim and recover its legal and contractual damages and rights.
The user panel is intended for use by the registered individual only, and the user must protect their username and password and not share them with others. In case others use the user panel, resulting in any malfunction, defect, misuse, or other issues, the registered user will be responsible.
A user who registers in Starland and allows their account to be used by children or other minors bears full responsibility for the account, which lies with the owner of the mobile number registered in Starland.
Any content and data that users enter or upload to Starland must not be contrary to the laws and regulations of the Islamic Republic of Iran, and all legal and criminal responsibilities for the content and data uploaded by the user, as well as any potential damages caused to the company, rest on them. Starland may take action using any method, including modifying the content or data, deleting them, or blocking the user account.
None of the users have the right to use any type of bot or related or intermediary software to use Starland, including but not limited to authentication, completing information, submitting requests, participating in campaigns and executing them, etc. Furthermore, any action to access data in any manner and for any purpose, such as using bots, individuals, or in any other way, is prohibited, and the company has the right to take any measures to prevent it. If any of the aforementioned actions are taken, the offending user will be required to compensate for all material and moral damages according to the opinion of the official judiciary expert appointed by the company.
In the event of death, incapacity, loss, or similar circumstances, the remaining balance in the user's wallet will be handled according to laws and regulations and in accordance with judicial instructions.
In the event that StarLand offers discount codes for the use of services to all or some users or runs campaigns, users may only use them the number of times specified during the validity period of the campaign and discount code, and if by any means they benefit beyond the conditions set for using the campaign benefits or discount codes, no vested rights will be created for the user, and StarLand is entitled to revert the situation to its previous state or compensate for any damage incurred. Moreover, discount codes are issued and implemented to reward and encourage users and do not independently create rights for them. Therefore, if for any reason users are unable to use the discount code, or if points are not applied in StarLand when using the discount code, the company has no obligation to reissue the discount code to the user.
In any case where a discount, rights, privileges, compensation, or any other type of benefit is considered for the user under general or specific conditions and regulations, and such cases are established in their favor, or an amount is paid to them by the company under any title, in any form (monetary, discount code, or any other method), but it is proven that the allocation of that benefit results from system deception or user fraud, or by any method that shows the user acted or omitted to act in bad faith to obtain the aforementioned benefits, either personally or with the help of another, the provisions related to that clause cannot be cited in favor of the user. It is obvious that the company may take action to compensate for the damages suffered by itself.
Users are not allowed, directly or indirectly, to engage in any activity aimed at gaining illegal or unconventional access to any part of Starland or the company's related systems, nor to provide or facilitate such actions by others or robots, or in any way cause Starland to be deceived. Otherwise, in addition to legal actions by the company or business partners, the user will be responsible for any material or moral damages caused to the company or its business partners.
Users declare and acknowledge that all funds they deposit into or withdraw from their wallet and user account are from a legitimate source and in no way obtained through illegal means. Otherwise, Starland will have no responsibility for the user's assets and will act according to the instructions of the judicial authorities and competent legal authorities. Additionally, if Starland suffers material or moral damage due to the unlawful source of the user's funds, the user will be obligated to compensate for it.
In the event of the user's death or incapacitation and verification of the matter by the company, Starland may block the user's Rial balance until a decision is made by judicial authorities. Starland will have no obligation to deposit funds for the user's heirs or guardian without a direct judicial order given to the company.

Technical matters

The user is not authorized to use Framing, Mirroring, or other methods to offer another version of Starland services on other servers. In addition, the user is not authorized to make any changes or disruptions in the software or the service delivery method through any behavior, whether permitted in the use of Starland or not; otherwise, they will be responsible for compensating any damages caused to Starland.
Users are not allowed to run software or scripts for indexing, studying, or any data mining activities on Starland services.
All user actions regarding attempts at unauthorized access and other activities that fall under the Computer Crimes Law or other laws and regulations will be subject to legal pursuit, and the offending user must, in addition to enduring the legally determined penalties, also take action to compensate the damages caused to the company.

Enforcement of breach of obligations

If users themselves commit any of the above actions or cause or facilitate their commission by others or by robots, or in any way deceive Starland, in addition to the reserved right of legal action and the possibility of claiming material and moral damages to the company, the company may, as a guarantee of enforcement, collect all the Rial funds in the user's wallet in its favor.
In case of violation of any of the obligations stated in Starland's terms and conditions of use, at the company's discretion or by order of a judicial authority, Starland may temporarily or permanently deactivate users' accounts.

Dispute resolution authority

In the event of any dispute between the company and users, the parties shall first attempt to resolve the disputes amicably through negotiation. In this regard, the user must first pursue their dispute through the support unit, and if no resolution is reached, request a negotiation meeting with the company. If the negotiations do not result in an agreement within 10 days, any dispute arising from the agreement, including but not limited to formation, signing, validity, nullity, cancellation, compensation, interpretation, and execution, as well as other documents in Starland and other company services, shall be referred by the user to the Arbitration Center of the Tehran Information Technology Organization (NASR), and the issued decision shall be final and binding on both parties.
The arbitration of this clause is independent of the agreement and is valid in any case, even with the dissolution and invalidity of the agreement.
In all cases where it is necessary to refer to judicial authorities to carry out an action, including the enforcement of an arbitral award, the judicial authorities of the city of Tehran shall have jurisdiction.
If, according to laws and regulations, a specific authority is mandatorily designated to resolve a particular dispute, this shall not negate the arbitration clause of this agreement, and in that specific case, the authority that is legally required to handle the matter shall have jurisdiction.

Privacy

All personal information of users, their data, and also the data generated from users' activities on Starland are protected by Starland, and the company strives to prevent their disclosure and breach using all conventional security tools and means. The detailed obligations related to the protection of users' information and data are outlined in the Starland Privacy Statement.
Users became aware that the company can evaluate and analyze anonymized data, either itself or through others, for commercial and non-commercial purposes. Obviously, in this case, the complete confidentiality of personal information is protected.

User support and communication

Only the email addresses and phone numbers that the user registers in their account are approved by Starland, and all correspondence and company responses are carried out through them.
All communications, including the use of services, placing online orders, and sending emails to Starland, are electronic, and the company also communicates with users or responds to them through the same means (via email, SMS service, and other electronic services).
The only official reference approved for communication between the company and the user is Starland at the address ............................ Additionally, the company only contacts customers via email sent from official and verified addresses in Starland, and there is no system other than the mentioned address or a blog and identifier in internet chat programs.
Starland only sends SMS messages to users or survey requests through the number ...................... This number is the SMS sending system that informs users about the status of purchases and sales processing or Starland's events, services, and special services; therefore, it is not possible to receive users' messages through this channel.
Sending any text message under the name of Starland using any other number is a violation and misuse of the Starland name, and if such a message is received, users are requested to inform ....................... for legal follow-up.
The Starland support unit addresses users' issues during office hours by phone and from 9 AM to 5 PM on working days through ............................
Only the email address and mobile number that the user registers in their account are approved by Starland, and all company correspondence and responses are carried out through them.

Back to Starland

Terms and Conditions of Using Starland

Scope of Validity of the Terms and Conditions (Agreement)

Definitions

Account Creation Conditions

Account Usage Terms

Rights and Obligations of Starland

User rights and obligations

Technical matters

Enforcement of breach of obligations

Dispute resolution authority

Privacy

User support and communication

Terms and Conditions of Using Starland

Scope of Validity of the Terms and Conditions (Agreement)

Definitions

Account Creation Conditions

Account Usage Terms

Rights and Obligations of Starland

User rights and obligations

Technical matters

Enforcement of breach of obligations

Dispute resolution authority

Privacy

User support and communication