The scope of validity of the Starland Privacy Statement
- We have great respect for individuals' privacy. The following statement explains the personal information of Starland users, its processing, and purposes. Starland provides a wide range of services, each of which may collect different data from users. This statement includes all types of Starland services at any level of provision, including websites, applications, programs, software systems, and others. Additionally, each service may have its own dedicated privacy section. We strongly recommend that you read the privacy policy specific to each service before using it. Your continued use of any of Starland's services constitutes your acceptance of Starland's privacy statement.
- Users need to have accounts to benefit from Starland services. An account includes all personal information, activity history, and other user data. If you have any questions or ambiguities regarding the privacy statement, please contact us via .........................................
- Starland reserves the right to change and edit the present statement at any time. In this case, the continued use of Starland by the user will be considered as acceptance of the changes and the updated privacy statement.
The information we collect:
To provide better and more suitable services to users, we need to have certain information from them. User information is placed in Starland in several ways:
- Data that users directly enter into the Starland system and software platforms, such as personal information, identity information, searches, and so on.
- Data resulting from users' transactions in Starland.
- Data stored through users' use of any of our services or through providing support to users in Starland.
- Data provided to Starland through third parties. For example, systems and platforms that offer Starland services indirectly on their platform and direct their users to Starland.
- Data that users enter to deliver purchased products in Starland.
Acceptance or rejection criteria
- Users can, by stopping access permissions from their device settings, separate the information they do not want to provide to Starland from other data, and in this case, Starland will not have access to or use this data.
- Starland tries to collect only data related to the type of services that users use, in terms of obtaining users' consent.
- Identity information for authentication and accesses that cause Starland to run on the user's device are among the items that must be necessarily provided to Starland, because without such data and accesses, it is impossible to provide services to the user. Therefore, if the user does not wish to enter information and grant access, they must stop using Starland services.
Some of the general and technical data collected from users include the following:
- Identity and contact information: first and last name, phone number, national ID for natural persons, and national identifier, agency information, articles of association and company documents, contact number for legal entities.
- Password: similar security information used for authentication and access to the account.
- Payment Information: Data related to payments, card number or account number, payment history, invoices and orders, etc.
- Services: Information regarding users' use of each Starland service, data related to error reports and support requests, and data that the user provides to Starland to use the service. User experience, contents of files opened during an error that are displayed on the user's device.
- Technical information of the device used by the user: OTP reading (reason: verifying the login code to the application if user access is granted), notifications (reason: notifying users), device type and operating system language of the user's device (reason: better service provision and fixing defects and bugs), ISP (reason: identifying the internet service provider) .................................
- Also, in the event of a crash, the following information is collected by Starland for studying the crash and error: whether the device is rooted or not, total RAM and the amount of space occupied at the time of the error or crash, the date and time of the events, whether the Wi-Fi network is on or off, whether the data network is on or off.
- Records: include information related to the user's activity history, interactions, and relationships with other users in any way, for example, liking or disliking, approving or rejecting, and other matters, comments and ratings about us, searches and selected results from them, and user activity in various parts of Starland and information that the user accesses through our services, content uploaded to Starland such as audio, text, writing, video, image.
Starland's use of the collected data:
At Starland, in order to achieve the following goals, we collect data with users' consent pursuant to this statement:
- Quick notification of problems and efforts to solve them quickly.
- Securing and troubleshooting the system.
- Providing better support services.
- Improving services offered by Starland.
- Providing better and more efficient services to each user.
- Providing personalized recommendations and suggestions to users.
- Managing advertising and displaying products to each user according to activity history.
- Utilizing data to improve Starland's business activities, including performance analysis and system development.
- Activating certain services.
- System updates.
- Notifications, communications, advertising, and providing relevant offers to each user.
- Annual reports and performance of the system.
- Support for material and intellectual property rights: for identifying and detecting types of fraud, reviewing users' compliance with laws and regulations, reviewing the validity of each service's licenses, and reviewing violations of Starland's or other users' rights.
- Legal requirements
- Research and study
It is obvious that in any case where collecting or analyzing data requires legal permits, we will not take any action in this regard without obtaining the necessary permit. Data processing is carried out in various ways, including automated or manual methods.
We share your information with others in the following cases:
- When the user themselves requests the sharing of data from us.
- When the user uploads their data in public sections such as comments, Q&A, and other sections of the site where it is possible to enter information.
- Starland may edit some of the reviews and comments submitted by users in order to comply with regulations. Also, if a comment, message, or content submitted by a user falls under criminal cases, Starland can use the registered information for legal follow-up. By using Starland's services, users grant Starland the right to edit and use their information within the framework of the aforementioned laws.
- When any transaction is conducted on Starland, the related data is provided to banks, processing entities, the tax authorities, and the Central Bank in accordance with the law.
- User data is shared with our business partners to provide services such as easier payment. In these cases, business partners are previously committed to complying with security requirements and maintaining the confidentiality of user data.
- In cases of requests from competent legal authorities, for example, if judicial authorities request a user's bank account information or transaction records through the provision of a legal order, Starland will provide the necessary information and access to them.
- SMS, email, and user comments: Starland may send notifications, emails, or SMS messages to users to inform them about events and news, special services, or promotions.
Settings related to controlling personal information:
- Considering the variety of Starland's services, users enter their information in different ways.
- Users can at any time withdraw their consent for Starland's use of their data and information, change the manner and extent of it, or obtain more details about the matters. This requires verifiable written correspondence with Starland. Upon request, users' personal information will be permanently deleted from Starland.
- Starland may have granted users the option to change some of the information, in which case users can edit or modify that information in the system.
- After data is deleted or changed by the user, Starland no longer has access to it and will have no responsibility regarding the user's previous information.
Cookies and how to control them
- Cookies are generally small text files whose main function is to create a connection between the browser and the website. In other words, a cookie can be used by the web server in the Starland domain to store information if needed. Cookies can be used by Starland or third parties with whom a confidentiality agreement has previously been concluded. We use cookies to respect users' personalized settings. Another function is maintaining system security, detecting fraud and deceit, and displaying advertising banners and other legal legitimate purposes.
- Most browsers have settings related to cookies. The user can block or limit cookies at any time if they do not wish to use them. Of course, it should be noted that some of our services require the use of cookies. Obviously, if providing the service requires cookies and they are disabled by the user, Starland will not be able to provide the service.
Right to object by users
- Any user who objects to the way Starland uses their data at any time can notify us of their objection through written correspondence. We will review the case and respond. If we do not respond, the user can legally object to Starland's use of their data in accordance with Iranian law.
- We must not use or collect users' personal data for the following purposes:
- Direct marketing
- Selling users' data in raw and unauthorized form
- Illegal, unlawful, or against good morals
User account in Starland
- Users need separate accounts to benefit from Starland services. A user account (personal profile) includes all personal information, activity records, and other user data. In any case where you have questions or concerns about privacy, please contact us through ...............................
- Users can update, modify, or delete their data.
- After data and information are deleted by the user, Starland no longer has access to them. However, if according to Starland's regulations it is required to retain data and information for a certain period, compliance with laws and regulations takes priority.
Personal data security
Maintaining the security and confidentiality of users' data and information is very important for Starland. To this end, we are committed to using all necessary tools and resources to ensure the security and confidentiality of data. However, since security can never be guaranteed and no system is free from security vulnerabilities, Starland's obligations are limited to a reasonable extent. Therefore, if Starland has observed security measures and users' information is disclosed or violated in any way without Starland's fault, Starland will not be responsible.
Preview or free versions of the services
Some services may be made available for free for a certain period to familiarize users and receive feedback (usage details can be seen in the same section). User data in these versions is examined for the purpose of analyzing and reviewing user experience, improving service performance, and providing personalized services to users. In some cases, we may contact you to gather your feedback and opinions for more detailed analysis and review.
Conflicts
The general rule is that if there is any conflict or clash between a general condition and a specific condition, the document that states the specific conditions is considered valid. In case of a conflict between Starland's terms and conditions and Starland's privacy statement, the privacy statement takes precedence. Similarly, in cases where Starland's privacy statement is silent, the provisions of Starland's terms and conditions will be valid. We would be happy if you notice any conflicts in the texts or have any points, suggestions, or criticisms regarding any of the prepared documents, to share them with us.